Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, we cannot accept returns after this time period has passed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging. You’ll also need the email receipt or proof of purchase.
To start a return, you can contact us at hello@maypolelane.com. If your return is accepted, we will be in touch with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When returning or exchanging items, we offer free returns on ROI and NI orders with our chosen delivery provider, An Post. Once your return or exchange has been accepted we will provide a free shipping label and address for you to add to your packaging. You can then bring your package to any local An Post office and return it to us free of charge.
You can always contact us for any return question at hello@maypolelane.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on outlet, sale items or gift cards.
Additional non-returnable items:
- Swimwear
- Hair Accessories
- Earrings
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund.
European Union – 14-Day Right of Withdrawal
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of receiving the last item in your order, for any reason and without justification.
Notifying us: You must notify us of your decision to withdraw within 14 days of delivery. To start a return or cancellation request, log in to your account at https://account.maypolelane.com.
Returning your items: Once you have notified us, you have a further 14 days to return the goods. Items must be in the same condition as received — unworn, unused, with tags attached and in original packaging. Proof of purchase is required.
Refunds: We will process your refund within 14 days of receiving the returned goods. Refunds will be issued to your original payment method. We will refund the standard delivery cost of your original order; we do not refund premium or express shipping upgrades.
Return shipping costs: Return shipping costs are at the customers expense. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Exemptions: The right of withdrawal does not apply to: final sale items; outlet sale products; hair accessories; earrings; personalised or custom-made items; sealed goods not suitable for return once opened for hygiene or health protection reasons.